Frequently asked questions

How do electric bikes work?


E-bikes run on an electric motor that draws power from the lithium ion battery pack. Most electric bikes can be propelled forward by manually pedaling using various levels of power asisst, using the throttle in addition to pedaling, or using just the throttle. Each Scout Electric Bike has all three modes built in.




What's the difference between Pedal Asisst and Throttle control?


The pedal-assist mode works in tandem with the electric motor to give you a boost. Under PAS mode, there are 5 speed levels, level 1 is the slowest and 5 is the fastest. The top speed is limited by rider. When using throttle mode, just twist the throttle and you can go up to 30km/h without pedaling. The throttle only mode works like the throttle on a moped or motorcycle. You can hum along or quickly pick up speed using only the electric engine.




How far can I travel on a single charge?


There are many variables including terrain, speed, rider build and size of motor/battery, however you can expect anywhere up to approx 50km. If you're lighter you will likely achieve the higher part of that range. We've tested our bikes many times to give you an accurate real world range. Our typical rider gets in the 25 - 55 km range




Are electric bikes safe to ride?


Yes, electric bikes operate like a regular bicycle, which can reach similar speeds. Scout ebikes are fitted with powerful hydraulic disc brakes front and rear that allow you to slow down safely and stop. Please follow all normal safety precautions that you would follow with a normal bicycle, always wear a helmet and adhere to the rules of the road.




Can I take the battery out to charge?


No. Scout batteries are integrated into the tank enclosure for security and aesthetics, the tank cover can be easily removed if servicing or replacement is necessary. There is a convenient charge input on the base of the tank which plugs into a standard 240V outlet.




How long does the battery take to charge?


4 - 6 hours




How long until the battery needs to be replaced?


With proper care, the batteries can last approximately 800 -1000 full cycles. As with other lithium-ion batteries, they hold less charge over time. Just think of the electric bike battery like a car battery. Different chemistry same concept. Should be replaced every once in a while.




Can I charge the battery through a normal wall outlet?


Yes, your included adaptor connects to a normal 240V wall outlet.




What if I run out of battery?


Three options. 1. Try not to run out. 2. Plan your trip so you have at least half a charge to get you home. 3. Pedal just like a regular bike




What is the warranty on the Scout?


We're a New Zealand company and are proud to offer the original owner a return to base 5 year warranty on frame, 1 year on Samsung battery and 1 year on all electric components. If you have any issues or questions regarding our bikes please feel free to contact us.




How often should I have my electric bike serviced?


You should have your eBike serviced just the same as your regular bike. Just because it is electric assisted doesn't mean it requires more frequent servicing. We use brand name components like Shimano, Samsung, Tektro and Bafang to make servicing easy at your local bike shop.




Should I buy an electric bike?


Definitely! Our goal is to introduce as many people to electric bikes as possible. We understand that means it won't always be from Boostbikes. All we can do is offer a super stylish quality e-bike at a competitive price. We'd like to see the entire industry get bigger.




Where can I ride an electric bike?


Treat an electric bike just the same as a normal bike. You can ride an electric assisted bike anywhere you can ride your regular bike, just make sure you follow the road rules and always wear a helmet.




Do I need a licence to ride an electric bike on the road?


No you can ride an electric bike without a drivers license, just like a regular bike.




The Scout looks big, is it easy to ride?


Very easy!, The Scout is no larger than most 'medium' frame size ebikes with a lower than average (adjustable) seat and standover height, This combined with the cruiser style handlebars gives you a very relaxed more upright riding position and a very comfortable easy ride.





© 2019 BoostBikes Limited.

Website created by MQ2.

Auckland, New Zealand

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